Frequently Asked Questions

  1. How can I contact PEI?
  2. What services does PEI offer?
  3. What is dimensional Weight?
  4. What is Freight Classification?
  5. How should I package my shipment?
  6. My shipment arrived incomplete or damaged, what do I do?
  7. My shipment was lost or damaged. How do I file a claim?
  8. Does PEI deliver on a specific date and/or a specific time?
  9. Does PEI ship personal effects like furniture, clothing and household goods?
  10. Does PEI ship to/from residences?
  11. Does PEI coordinate specialized equipment like round-goose necks, flatbeds, and drop decks?
  12. Does PEI handle international shipments?
  13. Does PEI handle shipments of hazardous material?
  14. Does PEI offer same day services?
  15. Does PEI have any size or weight restrictions?
  16. What are PEI’s credit terms?
  17. How can I establish a credit account with PEI?
  18. Does PEI own their trucks?
  19. Is every shipment picked up/delivered via a PEI truck?

How can I contact PEI?

There are several ways that you can contact PEI.

Call our Corporate Office at 888-SHIP-911
Email our sales team at Sales
Email Customer Service at
Customer Service
Chat live with a PEI Customer Service Representative

To contact other PEI locations please visit our listing of facilities page.

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What services does PEI offer?

PEI offers a variety of transportation services. Our core service offerings are:

  • Domestic and International Air Freight Forwarding
  • Full Truck Load (FTL) Carrier with 48 State Authority
  • FTL and Partial Truck Brokerage

PEI also offers these value added support services:

  • Warehousing and Distribution
  • Short Term and Long Term Storage

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What is dimensional weight?

Offer AM or PM next business day deliveries at the most cost effective means possible. Next day service is timely and affordable.

Note: Below is the standard definition of dimensional or volume weight adopted by the transportation industry worldwide. While most transportation service providers have adopted a standard dimensional factor of 194 cubic inches = 1 pound for domestic shipments and 166 cubic inches = 1 pound for international shipments, PEI has adopted the following dimensional factors.

194 for domestic air shipments
166 for international air shipments
225 for domestic ground shipments regardless of service level. The higher dimensional factor results in a lower dimensional weight, thus giving PEI customers a discount on the total dimensional weight.

Dimensional weight, used in shipping and freight, is a billing technique which takes into account the volume of a package.

Shipping costs have historically been calculated on the basis of gross weight in pounds. By charging only by weight, lightweight, low density packages become unprofitable for freight carriers due to the amount of space they take up in the truck/aircraft/ship in proportion to their actual weight. The concept of Dimensional Weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a package occupies.

Dimensional weight calculates the volumetric weight of packages. Freight carriers then utilize the greater of the actual weight or dimensional weight (the chargeable weight) to calculate shipping charges. In the USA, domestic air shipments are calculated as (Length x Width x Height) divided by 194 with all dimensions in inches. For international freight, dimensional weight is calculated as (Length x Width x Height) divided by 166 again using inches. When measuring the length, width and height of your packages always round up to the next highest whole inch (35.25 inches is measured as 36 inches). For multiple package shipments divide the total cubic inches of all packages by 194. Similar formulas exist for metric measurements.

Using dimensional weight calculations, a freight carrier will charge for lightweight packages as if they had a greater weight. For example, a box of clothing shipped domestically  within the United States which weighs 10 pounds, and measures 18 x 18 x 18 inches, would be charged as if it weighed 30 pounds: (18 x 18 x 18)/194 = 30 pounds.

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What is Freight Classification?

Freight class refers to the National Motor Freight Classification (NMFC) and it is the category of your freight as defined by the National Motor Freight Traffic Association (NMFTA). Your shipment’s freight class determines the carrier’s shipping charges. It identifies the size, value and difficulty of transporting your freight.

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How should I package my shipment?

Under normal transportation conditions your package may be handled multiple times and processed by machinery and heavy equipment. Properly packaging your shipment for transportation is vital to ensuring that your shipment arrives at its destination safely and damage free. PEI provides you with general guidelines for packaging your shipment. Read the our guidelines here.

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My shipment arrived incomplete or damaged, what do I do?

First, you should notate the shortage or damages on the delivery receipt that you sign when your shipment is delivered.

The second thing you should and must do is notify PEI of the shortage or damages. There are strict time limits in which to file a claim for loss or damage so you will want to be sure that we are notified immediately. PEI may be notified by calling our claims department at 888-SHIP-911 or by sending an email to claims@shippei.com. You will want to be sure to include the shipment Waybill number and your contact information. A PEI claims manager will contact you with instructions.

Third, in the event of damages – throw nothing away – keep everything, all inner and outer packaging materials and documentation. Depending on the amount of the claim or the commodity the claims adjuster may want to inspect the shipment packaging material and documentation. Without them the claims adjuster may find cause to reject your claim.

Lastly, take pictures to support your claim. Even though you take pictures you may think that is enough for an insurance adjuster. Insurance companies are sticklers when it comes to paying out claims, so keep that packing material, we can almost guarantee that the adjuster will want to take a first-hand look at it.

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My shipment was lost or damaged. How do I file a claim?

There are strict time limits in which to file a claim for loss or damage. The time limits vary depending on whether the damages were visible or concealed.

To file a claim you must, first notify PEI of the loss or damage. Notification can be made by telephone by calling PEI’s claim department at 888-SHIP-911 or by sending an email to claims@shippei.com. You will want to be sure to include the shipment Waybill number and your contact information. A PEI claims manager will contact you with instructions.

Please also refer to the FAQ ““My shipment arrived incomplete or damaged, what do I do?”

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Does PEI deliver on a specific date and/or a specific time?

Yes, this is PEI’s expertise. Standard deliveries are scheduled between the hours of 8:00am through 5:00pm Monday through Friday (excluding holidays). However, if you should need your shipment delivered on a specific date and/or time please discuss your requirements with a PEI Customer Service Representative or notate your requirements in the “Special Instructions” area of the PEI Air Waybill or Bill of Lading. Additional fees may apply.

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Does PEI ship “personal effects” like furniture, clothing and household goods?

No. PEI primarily handles commercial business-to-business shipments and is not licensed and insured to handle shipments of a personal nature.

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Does PEI ship to/from residences?

Yes. Many of our clients have employees that regularly ship and receive commercial shipments from their home office. Additional fee applies.

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Does PEI offer specialized equipment like round-goose necks, flatbeds, and drop decks?

Yes. PEI offers a range of equipment for truck and air shipments. Please see our list of available truck equipment and air containers.

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Does PEI handle international shipments?

Yes. PEI offers air export services from the United States. PEI’s air export service is primarily Door-to-Airport.  However, Door-to-Door service is available to/from Canada and may be available to other destinations. Please consult with a PEI Customer Service Representative concerning your international shipping needs.

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Does PEI handle shipments of hazardous material?

Yes. PEI’s air freight division handles shipments of hazardous material. If you are shipping hazardous materials you are responsible for ensuring the proper packaging, labeling and documentation of the shipment. PEI’s truck load division does not handle shipments of hazardous materials.

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Does PEI offer same day services?

Yes. Also referred to as next flight out service, PEI handles your most urgent shipments with top priority.

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Does PEI have any size or weight restrictions?

No. PEI can handle shipments of any weight or size.

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What are PEI’s credit terms?

PEI’s credit terms are net 15 days. If you are new client PEI will require that credit be secured with a credit card till your credit account is established.

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How can I establish a credit account with PEI?

To establish a credit account with PEI please complete our credit application, (link to credit app) located in our library, (link to library) and submit it to our credit department. The fax number is located on the top of the credit application. After submitting your completed credit application PEI will process your application and contact you.

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Does PEI own their trucks?

Yes. PEI’s truck load division is a carrier and maintains tractor trailers and 24’ straight trucks in its fleet.

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Is every shipment picked up/delivered via a PEI truck?

No, not all shipments are transported on a PEI company owned truck. Over the years PEI has developed strong relationships with a network of trusted and reliable agents and carriers. PEI chooses only those agents and carriers that have repeatedly demonstrated that their commitment to reliable service and open communications is in line with PEI’s high standards.

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